Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility: Items must be in the same condition as received — unused, with tags, and in original packaging. A receipt or proof of purchase is required.

To start a return: Email us at mavintagestudio@gmail.com. Once your return is accepted, send your item to: 21A Advance St, Schofields NSW 2762, Australia Items sent back without first requesting a return will not be accepted.

Damages & issues: Please inspect your order on arrival. Contact us immediately if your item is defective, damaged, or incorrect.

Non-returnable items: Perishable goods, custom or personalised products, personal care items, hazardous materials, sale items, and gift cards cannot be returned.

Exchanges: Return the original item first, then place a new order separately.

Refunds: Once we receive and inspect your return, we'll notify you. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at mavintagestudio@gmail.com.